Marketing and Outreach Associate

Helping Hand
Job Description

Position Summary:

Helping Hand is looking to add a Marketing and Outreach Associate to our team to play a key role in helping grow funds raised and support our mission. We are seeking a creative mind with an eye for detail and the skills to help us effectively share our story. This position will be instrumental in the planning and implementation of a wide range of Advancement projects.

Key Responsibilities:


  • Maintains the accuracy and integrity of database by ensuring all information is kept current and up to date.
  • Trouble shoots database issues.
  • Process donations and prepare acknowledgement letters and other correspondence.
  • Create monthly fundraising reports and dashboards.
  • Maintain foundation, corporation and individual donor files.
  • Reconcile donations with the Finance Department monthly
  • Coordinate mailing of appeal letters.


  • Responsible for overseeing group volunteer activities.
  • Provides support to various committees and volunteers during fundraising campaigns and events.

Social Media

  • Planning and executive social media strategies, creating and publishing content to a variety of platforms, and interacting with communities and audiences.
  • Measure results by tracking metrics and insights on each platform.

General Responsibilities

  • Ensure weekly management of all due dates for required documentation.
  • Provide timely and ongoing general administrative support.
  • Must fulfill all necessary training requirements of the agency.

Key Competencies:

  • Must maintain appropriate confidentiality.
  • Integrity to handle sensitive information in a confidential manner.
  • Professionalism, punctuality, flexibility, and reliability.
  • Critical thinking and problem-solving skills
  • Excellent organization skills and ability to multitask and prioritize concurrent needs.
  • Excellent verbal, written, and interpersonal skills.
  • Ability to communicate well at all levels of the organization.
  • Must be able to adapt to frequently changing work priorities and emerging issues
  • Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with availability in response to changing agency needs.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
  • Strong ability to follow through with tasks.
  • Strong initiative and willingness to pitch in whenever needed.
  • Vision within functional limits in order to see and respond to emergency situations.
  • Ability to lift up to 20 lbs.
  • Ability to work indoors and/or outdoors.
  • Ability to transfer materials and or individuals
  • This position requires employees to work with persons who may be physically aggressive.
  • Hearing within functional limits in order to respond to an auditory request for assistance.

Education & Knowledge, Skills and Abilities Qualification:

  • Bachelor’s degree plus two years of relevant experience in development, sales, customer relations, and/or administrative support required. Will consider an equivalent combination of education and experience.
  • Previous experience in a development or non-profit setting is highly desirable.
  • Demonstrated ability with computer software programs including, but not limited to Microsoft Office Suite, specifically Excel, Word and Outlook required. DonorPerfect knowledge is a plus.
  • Must possess a valid Illinois Driver’s license with proof of current vehicle insurance.
  • Ability to pass criminal background checks and all pre-employment testing.

Compensation & Benefits we are proud to offer you, include but are not limited to:

Full-Time Employees:

  • Medical, Dental and Vision Insurance Plans

  • Flexible Spending Account (FSA)

  • Health Savings Account (HSA) with Employer Match

  • Company Paid Basic Life/AD&D, STD and LTD Insurance for all FT employees

  • Voluntary Life, STD Buy-Up, Accident, Critical Illness, and Hospital Indemnity Insurance

  • Paid Time Off – Policy varies per position/job title and FT/PT status:

  • 13 Paid Holidays per year

  • Vacation Days (non-school employees)

  • School Closings (school staff)

  • Personal Days

  • Paid Sick Days

  • Bereavement Leave

  • Vacation Day rollover option (non-school staff)

Full-Time and Part-Time Employee Benefits:

  • Competitive pay

  • Expense Reimbursement when applicable

  • EAP (Employee Assistance Program) & BenefitHub discounts

  • 403(b) Retirement Savings Plan – eligible upon hire to participate

  • Helping Hand matches up to 4% after 500 hours of service

How we show our appreciation for everything you do:

  • Quarterly employee Transformation Award

  • Years of service recognition

  • Health and Wellness In-Services

  • Holiday gatherings

  • Yearly Executive Team gift to staff members

  • Employee Referral Bonus Program

  • Potential for yearly bonus

  • Tuition Reimbursement for FT staff members

  • Employee In-Service Days

Opportunities for growth:

  • Promotions from within whenever possible

  • Employee Workshops and Trainings

Exciting Annual Events:

  • Helping Hand Golf Outing

  • Annual Gala

  • Gallery Night

  • Move With HH Walk


La Grange photography © Bob Briskey